Where's my order?
You can track your order by logging in to your account. If you've chosen standard ground shipping, your order should arrive in 4-5 business days. If you've chosen express shipping, your order should arrive in 2 business days.
What if the estimated delivery date has passed and I still don't have my order?
All orders that are fulfilled by Belisi.com are shipped via a trackable method and will have tracking information available in Your Account. Please check this information if available and read through the following options:
If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
If you cannot locate the package and it is not being returned as undeliverable, please e-mail us.
Why was my package undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address.
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, click the "My Account" link in your account. Click either the Edit button or the Delete Address button beneath the address you want to change or remove.
Carrier Does Not Deliver to the Address.
The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address for your Belisi.com orders. All orders with "PO BOX" in the address are automatically shipped via U.S. Mail. Also, if you (or your office) have put in a request for address forwarding, please note that the U.S. Postal Service only forwards first-class mail and magazines, and does not forward packages.
Address Format.
If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient.
If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.